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Solution: Turn the HP All-in-One off and open the print cartridge door to access
the print carriage area. Remove any objects that are blocking the print carriage
(including any packing materials), and then turn the HP All-in-One on again.
Follow the prompts on the display to continue.
Carriage stall
Cause: The print carriage is blocked.
Solution: Turn the HP All-in-One off and open the print cartridge door to access
the print carriage area. Remove any objects that are blocking the print carriage
(including any packing materials), and then turn the HP All-in-One on again.
Follow the prompts on the display to continue.
Firmware revision mismatch
Cause: The revision number of the HP All-in-One firmware does not match the
revision number of the software.
Solution: To find support and warranty information, go to the HP Web site at
www.hp.com/support. If prompted, choose your country/region, and then click
Contact HP for information on calling for technical support.
Mechanism error
Cause: The HP All-in-One has a paper jam.
Solution: Clear the paper jam.
Chapter 13
140 Troubleshooting
Troubleshooting