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13 Troubleshooting
This section contains the following topics:
•
Troubleshooting tips
•
Hardware setup troubleshooting
•
Software installation troubleshooting
•
Wireless setup troubleshooting
•
Print quality troubleshooting
•
Print troubleshooting
•
Memory card troubleshooting
•
Scan troubleshooting
•
Copy troubleshooting
•
Errors
Troubleshooting tips
This section contains the following topics:
•
Communication problems over a USB connection
•
Information on print cartridges
•
Information on paper
•
Clear paper jams
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Troubleshoot print cartridges
•
View the Readme file
Communication problems over a USB connection
NOTE: For information on network communication problems, see “Wireless setup
troubleshooting” on page 108. For information on communication problems involving
a memory card, PictBridge camera, or storage device, see “
Memory card
troubleshooting” on page 127.
If the HP All-in-One and computer are not communicating with each other, try the
following:
• Make sure the print cartridges are installed.
• Make sure you have paper loaded in the input tray.
• Check that the HP All-in-One does not have a paper jam.
• Check that the print carriage is not jammed.
Open the print cartridge door to access the print carriage area. Remove any objects
that are blocking the print carriage, including any packing materials. Turn the HP All-
in-One off and then turn it on again.
• Check that the HP All-in-One print queue is not paused. If it is, choose the appropriate
setting to resume printing. For more information about accessing the print queue, see
the documentation that came with the operating system installed on your computer.
Troubleshooting 91
Troubleshooting