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Solution: To find support and warranty information, go to the HP Web site at
www.hp.com/support. If prompted, choose your country/region, and then click
Contact HP for information on calling for technical support.
Print cartridge is not compatible
Cause: The indicated print cartridge(s) are not compatible with the HP All-in-One.
Solution: Replace the indicated print cartridge(s) with print cartridges that are
compatible with the HP All-in-One.
For a list of compatible print cartridges, see the printed documentation that came with
the HP All-in-One.
For more information, see:
•“
Shop for ink supplies” on page 89
•“
Replace the print cartridges” on page 79
Print cartridge is not intended for use in this device
Cause: The print cartridge is not intended for use in this device.
Solution: To find support and warranty information, go to the HP Web site at
www.hp.com/support. If prompted, choose your country/region, and then click
Contact HP for information on calling for technical support.
Wrong pen in slot
Cause: The print cartridge is inserted into the wrong slot.
Solution: Remove the print cartridge and insert it into the correct slot.
The tri-color print cartridge goes into the slot on the left.
The black or photo print cartridge goes into the slot on the right.
1 Print cartridge slot for the tri-color print cartridge
2 Print cartridge slot for the black and photo print cartridges
Chapter 13
156 Troubleshooting
Troubleshooting