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Symptom Items to be checked Corrective measures
Poor print quality
Media type Check for improvement by changing the
settings of the heater temperature, print
mode, RIP, etc. If there is no
improvement, check that the media is
supported. Replace the media with
another type.
Ink type Use our recommended ink (Refer to: Tell
me about…
Ink cartridges).
Printhead cleaning Clean the printheads (Refer to Normal
printhead recovery).
Color stripe is not set. Set the color stripe. Refer to Color stripe
setting (COLOR STRIPE) in the MEDIA
REG. Menu.
Misdirected nozzles occurred in low
printing rate color.
Set the printhead mode to HIGHLIGHT.
Refer to
Printhead firing mode setting
(IMAGE GRADIENT) in the MEDIA REG:
Menu,
Operational temperature Use the printer in 20 to 25 °C temperature
range.
Media jams occur frequently Media type Check whether the media type setting
matches the type of media loaded (Refer
to
Install a media roll in the printer using
the main scroller in the printer and
Remove a media roll from the printer).
Use our recommended media (Refer to:
Tell me about.
Ordering media).
Media setting Load the media correctly (Refer to: The
Problem is…
A printhead crash).
Check whether there are any
obstructions in the carriage path or the
media path.
Remove any obstructions (Refer to: The
Problem is…
A printhead crash).
Print is slow Operational temperature Use the printer in 20 to 25 °C temperature
range.
A printhead crash
Clear print head crashes by following the instructions on the front panel.
1. A front panel instruction is displayed.
* : head crash type 1 or 2 (Refer to: The problem is… an error message — Media crash).
ENWW A printhead crash 235
The problem is…
(
troubleshootin
g
to
p
ics
)