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Problem: There is no media loaded in the printer.
Solution: Load media (Refer to
Install a media roll in the printer using the main scroller).
Problem: you have set an invalid media size (less than 297 mm wide or 104 inch wide or more).
Solution: set the correct size (Refer to
Install a media roll in the printer using the main scroller).
Problem: there is media skew.
Solution: Reload the media (see Loading media). Skew may be caused by ink deposits on the platen.
Check the platen for ink deposits and clean any ink (Refer to
Clean the platen).
Problem: the media lever has not been lowered.
Solution: lower the media lever.
Error LED is flashing
Problem: the take-up reel is not winding the media correctly.
Solution: Check that the media is correctly detected by the take-up reel sensor. Check that the media is
loaded correctly (Refer to
Use the take-up reel).
Other messages
Problem: the rear cover is open.
Solution: close the rear cover.
Problem: the temperature of the printheads exceeds the operating temperature range.
Solution: allow the printheads to cool by not using the printer until the printhead temperature returns to
the operating temperature range.
ENWW An error message 243
The problem is…
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