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Nortel WLAN—Security Switch 2300 Series Configuration Guide
Appendix A: Troubleshooting a
WSS
Some common problems that occur during WSS installation and basic configuration are simple to solve. However, to
“recover” the system password, you must delete the existing WSS configuration.
System logs provide a history of WSS Software events. Traces display real-time messages from all WSS Software areas.
Some show commands are particularly useful in troubleshooting. The show tech-support command combines a number
of show commands into one, and provides an extensive snapshot of your WSS configuration settings for the Nortel
Enterprise Technical Support (NETS).
Fixing common WSS setup problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 670
Recovering the system when the enable password is lost . . . . . . . . . . . . . . . . . . . . . 671
Configuring and managing the system log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 672
Running traces . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 679
Using show commands . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 682
Port mirroring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 684
Remotely monitoring traffic . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 685
Capturing system information and sending it to technical support . . . . . . . . . . . . . . 690