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Appendix A:Troubleshooting a WSS 671
Nortel WLAN—Security Switch 2300 Series Configuration Guide
Recovering the system when the enable password is
lost
You can recover any model switch if you have lost or forgotten the enable password. You also can recover a 2350 even
if you have lost or forgotten the login password.
To recover a WSS, use one of the following procedures.
2350
1 After the switch has fully booted, use a pin to press the factory reset switch for at least 5 seconds. This
operation erases the switch’s configuration.
2 Use a web browser to access IP address 192.168.100.1. This address accesses the Web Quick Start.
3 Use the Web Quick Start to set the administrator usernames and passwords and other parameters. Make
sure you reconfigure the switch’s IP connection.
4 See “First-time configuration via the console” (page 72).
2382, 2380 or 2360/2361
1 Reboot the switch, and interrupt the WSS boot process.
Insert a pin into the restart switch or power the WSS off and on again to cause the WSS to reboot.
Figure 1 shows the location of the restart switch. The restart switch on a 2360/2361, 2380 or 2382 switch
is also located next to its serial console port.
Configuration information
disappears after a software
reload.
The configuration changes
were not saved.
1. Retype the commands for the missing
configuration information.
2. Type the save config command to save the
changes.
Mgmt LED is quickly
blinking amber.
CLI stops at boot prompt
(boot>).
The WSS was unable to load
the system image file.
Type the boot command at the boot prompt.
Caution! Recovering the system will delete your configuration file.
Table 1: WSS setup problems and remedies (continued)
Symptom Diagnosis Remedy