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270 CHAPTER 4: USER CONFIGURATION
Specifying TAPI Line
Redirect Timeout
The TAPI Line Redirect Timeout is a system-wide timer that specifies the
amount of time before a redirected call goes back to its original
destination, which allows the TAPI application to redirect the call again.
When a redirected call times out, the system also sends a failure code
back to the TAPI application. After two failures, the call goes to the route
point’s call coverage option.
To set the TAPI Line Redirect Timeout:
1 Log on to the NBX NetSet utility using the administrator login ID and
password.
2 In the NBX NetSet - Main Menu window, click System Configuration.
System Settings > Timers. See the Help for the procedure on setting
timers.
% Used The percentage of the maximum queue size used by the calls
that are currently queued and waiting to be redirected. The
maximum queue sizes are:
SuperStack NBX: 400 calls
NBX 100: 50 calls
NOTE: To facilitate sorting, numbers in this column are
rounded up to the next highest integer.
Example:
178 calls in queue on a SuperStack 3 NBX system
% Used = 178/400 = 44.5 = 45 (after rounding)
Max Ever Queued The maximum number of calls that have been queued at any
time for this TAPI Route Point.
% of Limit The percentage of the maximum queue size represented by
the Max Ever Queued value.
Timed out Calls The number of calls that have timed out and gone to the
Route Point call coverage while waiting in the queue to be
redirected.
Redirect Failures The number of calls that were redirected by the TAPI Route
Point but failed to reach their destination.
Table 53 TAPI Route Point Statistics (continued)
Column Explanation