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318 CHAPTER 6: NBX MESSAGING
Transfer to Voice Mail Allows callers to leave a voice message for a person without
ringing that person’s phone, or allows users to call in and
listen to their voice mail from a remote location.
Value — Not used.
Exit Menu Available in submenus only. Allows the caller to return to
the next menu up in the menu tree.
Value — Not used
Prompted Transfer Instructs callers to press a button before dialing a known
extension. The prompt should include a message something
like this: “If you know your party’s extension, press 5, and
then dial the extension.“
Value — Not used.
Reserved in Dial Plan Interprets a specified button as the first number of an
extension. For example, in the default 4-digit dial plan,
extensions begin at 1000, so you could not use 1 as an
option for an Auto Attendant menu.
Value — Not used
Single Digit Transfer Allows a caller to reach a specific destination by pressing a
specific button.
For example, you could assign button 6 to a hunt group
extension in the Sales Department. In the menu prompt, you
would record: “To reach our Sales Department,
press 6.” You could also use Single Digit Transfer to
specify a destination, typically the Attendant Console
extension, for the time-out option (T/O).
By default, Single Digit Transfer can forward only to internal
extension numbers. To transfer calls to an external number,
you must first alter Table 2 of the dial plan (Incoming Table)
to specify the external number.
Value — Any valid extension
CAUTION: Use care when allowing access to PSTN ports using Dial Plan Table 2,
as this can create the possibility of toll fraud.
Table 68 Button Actions (continued)
Action Description