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302 CHAPTER 6: NBX MESSAGING
Port Usage To help you determine how busy the NBX system’s voice mail ports are,
and whether additional ports may be necessary, click the Port Usage
button. See Figure 20
. Table 63 explains the fields in the report.
If a parameter in the Port Usage window turns red, the NBX system is
alerting the system administrator that a problem exists. For example, if
“Missed messages caused by full mailboxes” turns red, it may be time to
increase the maximum number of messages allowed per mailbox.
Used By The person or device that is using the voice mail port.
Values:
■ Extension number, name — An internal user is using the
voice mail port. The user’s extension number and name
appear in this column.
■ Auto Attendant — The automated attendant is using the
port.
■ Blank — The port is not being used. The word Idle
appears in the In Use column.
In Use (Secs) The length of time, in seconds, that the voice mail port has
been in use.
If the port is not in use, the word Idle appears in this column.
On Hold Indicates whether the voice mail port is on hold. Voice mail
ports can be placed on hold in the same way that a call can
be placed on hold.
Values: Yes, No
Table 62 Fields in the Status Window (continued)
Column Purpose