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288 CHAPTER 5: SYSTEM CONFIGURATION
Business Identity You can configure information about the your business, such as business
address and business hours, including time of day service modes. You can
also view the current system mode and force the system into a different
mode.
To enter business information, select System Configuration > Business
Identity. See the Help for procedures to modify these types of
information:
■ Business information
■ Business hours
■ System mode
Business Information You can enter basic information about your business on this dialog box,
including name, address, and telephone and Fax numbers.
Business Hours The business hours dialog box allows you to define business hours for
three separate times of day, or service, modes: Open, Lunch, and Other.
Any time period that does not fall within these specified hours is
considered Closed. Business hours are directly linked to time-of-day
service modes and can affect other settings in the system, such as the
Auto Attendant.
You can manually specify that the system operate in a given mode, or set
it to operate automatically. See “
System Mode” next.
If the system is left in an automatic state, it constantly compares the
current time of day and day of week with the business hour tables. The
system knows the current day of the week and proceeds across the tables
in a sequential manner, looking for business hours that match the current
time of day. The system examines the three tables sequentially: first the
Other mode, then the Lunch mode, and then the Open mode. The
system moves across the tables until it finds a match.It skips a blank table.
System Mode You can manually specify that the system operate in a given mode, or set
it to operate automatically. If necessary, you can force the system into a
specific Time of Day Service mode without having to reconfigure other
system settings, such as Business Hours. If the system is left in an
automatic state, it constantly compares the current time of day and day
of week with the business hour tables.