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310 CHAPTER 6: NBX MESSAGING
After you add or modify an Auto Attendant, you can configure the
following features:
■ Play/Record Extension
■ Time-dependent Greetings
■ Prompt Menus
■ Auto Attendant Buttons
Play/Record Extension
The Play/Record Extension identifies the telephone where you can work
interactively with the NBX NetSet utility to record and listen to Auto
Attendant prompts. Typically, this is the extension of the person who is
configuring and administering the Auto Attendant. An Auto Attendant
prompt is simply an audio file (.WAV) that is associated with a specific
Auto Attendant. It describes the actions a caller can take.
When you click the button in the NBX NetSet utility to record or play a
prompt, the extension rings. When you answer it, you either hear the
prompt you selected to play or you are prompted to record a prompt.
You cannot customize any greetings or prompts until you have specified
this extension.
You can specify a play/record extension in any of these locations:
■ NBX Messaging > Auto Attendant
■ NBX Messaging > Auto Attendant > Menu Tree > Prompt
■ NBX Messaging > Auto Attendant > Menu Tree > TD Greetings
■ NBX Messaging > Auto Attendant > System Wide Greetings
See the Help for the procedure on specifying a play/record extension.
Time-dependent Greetings
The system clock and the greeting schedule control when the system
changes from one time-dependent greeting to the next. For example, the
morning greeting might start at 12 midnight, the afternoon greeting
would begin at noon, and the evening greeting might begin at 6 p.m. If
time-dependent greetings are enabled, the caller hears the current active
one before the main menu prompt.