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Auto Attendant 311
You can create time-dependent greetings that are enabled on all Auto
Attendants in your system. An example of this system-wide greeting
would be “Good morning.” To record or to import system-wide
time-dependent greetings and define the times during which they play,
select NBX Messaging > Auto Attendant > System-wide Greetings.
See the Help for the procedures on setting up system-wide greetings.
You can also create and schedule time-dependent greetings for individual
Auto Attendants. These greetings can be up to five minutes long. To
record, import, or schedule customized time-dependent greetings, select
NBX Messaging > Auto Attendant > Menu Tree > TD Greetings.
See the Help for the procedures on setting up time-dependent greetings.
Prompt Menus
You can use a main menu and submenus of prompts to direct callers to
individuals and services in your organization. You configure prompt
menus for each Auto Attendant by using the Menu Tree dialog box. The
Menu Tree dialog box consists of 13 button rows that you use to assign
actions to the key pad buttons (see“
Auto Attendant Buttons” on
page 316
). Be sure to define the menu time-out behavior so that if a
caller does not respond to the Auto Attendant prompts (for example, a
caller using a rotary telephone) the system automatically routes the call to
a time-out destination.
CAUTION: To ensure that forwarded calls eventually reach a valid
destination, you must configure a time-out action for each Auto
Attendant menu tree. For example, if the time-out action for the Auto
Attendant menu tree is set to Disabled, and Maximum number of prompt
repeats is set to 1, the system disconnects a call forwarded to the Auto
Attendant because the forwarding party always hears a portion of the
Auto Attendant prompt. Likewise, if the time-out action for the Auto
Attendant Menu Tree is set to Disabled, and Maximum number of prompt
repeats is set to 2 or 3, the system disconnects the forwarded call if the
forwarding party stays on the line long enough to hear at least a portion
of the final repeated prompt.
Main Menus The main menu prompt follows the time-dependent
greeting if you have one enabled. The main menu prompt should
describe all Auto Attendant options and can be up to five minutes long.
The default Auto Attendant main menu prompt says: