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Auto Attendant 309
To add a new Auto Attendant, select NBX Messaging > Auto Attendant >
Add, and then click Add.
Table 65
describes the entries and checkbox that appear on the Add Auto
Attendant Menu dialog box.
Table 65 Add Auto Attendant Menu Fields
Field Purpose
Name In the Name field, enter the name of the new Auto
Attendant.
Extension The next available extension is automatically assigned when
you add a new Auto Attendant. You can change the
extension number to an unused number that falls within the
Auto Attendant extension range of your dial plan.
Default range:
3-digit dial plan: 500–599
4-digit dial plan: 5500–5599
For both 3-digit and 4-digit dial plans, the default Auto
Attendant is extension 500 and the voice mail Attendant is
extension 501.
Maximum number of
prompt repeats
Select the number of times the Auto Attendant prompt
repeats. You can select a number from 1 through 3. The
default is 3.
CAUTION: If Maximum number of prompt repeats is set to 1
and the time-out action for the Auto Attendant menu tree is
set to Disabled, the system disconnects a call forwarded to
the Auto Attendant because the forwarding party always
hears a portion of the Auto Attendant prompt. Likewise, if
the time-out action for the Auto Attendant Menu Tree is set
to Disabled, and Maximum number of prompt repeats is set
to 2 or 3, the system disconnects the forwarded call if the
forwarding party stays on the line long enough to hear at
least a portion of the final repeated prompt. To ensure that
forwarded calls eventually reach a valid destination, you
must configure a time-out action for each Auto Attendant
menu tree.
Use System-wide
Greetings checkbox
If you select the Use System-wide Greetings check box, all
three system-wide greetings (Morning, Afternoon and
Evening) are used by default. To enable or disable individual
system-wide greetings for a particular Auto Attendant, select
the required Auto Attendant in the main Auto Attendant
screen, click Menu Tree and then click TD Greetings.