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NBX Voice Mail 305
Maximum number of
calls queued at one
time while waiting
for a port
When all voice mail ports are in use, incoming calls are
queued until a port becomes available.
The number in the left column represents the maximum
number of calls that have ever been waiting for a voice mail
port.
The number of occurrences indicates how many times the
maximum shown in the left column has happened.
Example: If you have 4 voice mail ports and all ports are in
use, calls are queued until a port becomes available.
If a maximum of 4 calls are queued on 3 separate occasions,
the number in the left column is 4 and the number of
occurrences is 3.
Later, if all ports are busy and 5 calls are queued waiting for
a port to become available, the first number increases to 5,
and the number of occurrences becomes 1.
Missed messages
caused by full
mailboxes
You cannot leave a voice mail message for a user whose
voice mailbox is full. When anyone tries to leave a voice mail
message in a full mailbox, the NBX system informs them that
the mailbox is full and that the message cannot be delivered.
This count indicates, for all voice mailboxes in the NBX
system, how many messages were not deposited in a
mailbox because the mail box was full.
Maximum message
length (minutes)
The maximum length, in minutes, of any one voice mail
message. When the maximum length is reached on any voice
mail message, the NBX system truncates the message at the
maximum length. The caller is prompted with options to
send, rerecord, or delete the message.
The number of occurrences indicates how many messages,
from both internal and external callers, have reached the
maximum length. All mailboxes are included.
You can configure this parameter on the NBX Voice Mail tab.
No Voice Mail ports
available
The number of times that the NBX system needed at least
one more voice mail port than was available.
When all voice mail ports are in use:
■ An external call is queued until a voice mail port becomes
available.
■ An internal caller sees an “All ports busy” message in the
display panel of the NBX telephone.
■ An internal caller who is using an analog telephone hears
a fast busy tone.
Table 63 Fields in the Ports Usage Window (continued)
Field Purpose