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Troubleshooting Procedures 117
Troubleshooting Procedures
Connection Issues
Multiple Connections Not Allowed
This error message appears if both of the following conditions are met:
● The
Allow simultaneous connections check box on the Hardware tab of the Settings
window (see page 91) is not selected.
● Y
ou attempted to establish a second connection while you were still connected using
another technology.
Note: VPN connections established by certain VPN client software (such as Check Point VPN) may appear
to Sprint SmartView as a second connection. In such cases, you may also see this error.
Resolution
To prevent this error message from appearing:
1. Select Settings from the Tools menu.
2. Click the Hardware tab.
3. Select the Allow simultaneous connections check box and click OK.