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Porting/Transferring Phone Numbers
We don’t guarantee that number transfers to or from us will be successful. If you authorize
another carrier to transfer a number away from us, that is considered a request by you to us to
terminate all of the Services associated with that number.
You’re responsible for all charges billed
or incurred prior to deactivation and for any applicable Early Termination Fees.
Coverage; Where Your Device Will Work; Service Speeds
Our coverage maps are available at our stores and on our website. The specific network
coverage you get will depend on the radio transmissions your Device can pick up and Services
you’ve chosen.
Our coverage maps provide high level estimates of our coverage areas when
using Services outdoors under optimal conditions. Coverage isn’t available everywhere and
Service speeds are not guaranteed. Service speeds may depend on the Service purchased. Actual
speeds will vary. Estimating wireless coverage, signal strength, and Service speed is not an exact
science. There are gaps in coverage within our estimated coverage areas that, along with other
factors both within and beyond our control (network problems, network or Internet congestion,
software, signal strength, your Device, structures, buildings, weather, geography, topography,
server speeds of the websites you access, etc.), may result in dropped and blocked connections,
slower Service speeds, or otherwise impact the quality of Service. Services that rely on location
information, such as E911 and GPS navigation, depend on your Device’s ability to acquire satellite
signals (typically not available indoors) and network coverage.
While your Device is receiving a
software update, you may be unable to use your Device in any manner until the software update
is complete.
Roaming
The term “roaming” typically refers to coverage on another carrier’s network that we may make
available to you based on our agreements with other carriers. These agreements may change
from time to time and roaming coverage is subject to change. Your ability to receive roaming
coverage depends on the radio transmissions your Device can pick up and the availability of
roaming coverage. We make no guaranty that roaming coverage will be available. Roaming
coverage may exist both within and outside our network coverage areas. Your Device will
generally indicate when you’re roaming. Depending on your Services, separate charges or
limits on the amount of minutes used while roaming may apply. Certain Services may not be
available or work the same when roaming (including data Services, voicemail, call waiting, etc.).
About Data Services & Content
Our data Services and your Device may allow you to access the internet, text, pictures, video,
games, graphics, music, email, applications, sound and other materials (“Data Content”) or send
Data Content elsewhere. Some Data Content is available from us or our vendors, while other
Data Content can be accessed from others (third party websites, games, ringers, etc.). We make
absolutely no guarantees about the Data Content you access on your Device.
Data Content may
be: (1) unsuitable for children/minors; (2) unreliable or inaccurate; or (3) offensive, indecent or
objectionable. You’re solely responsible for evaluating the Data Content accessed by you or
anyone on your account. We strongly recommend you monitor data usage by children/minors.
Data Content from third parties may also harm your Device or its software. To protect our
network, Services, or for other reasons, we may place restrictions on accessing certain Data
Content (such as certain websites, applications, etc.), impose separate charges, limit throughput