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10 Getting Help
Section 1C
Getting Help
ࡗ Visiting the Sprint Website (page 10)
ࡗ Contacting Sprint Customer Service (page 10)
ࡗ Troubleshooting (page 10)
This section describes where you can find more information on Sprint services, options, and
troubleshooting problems you have encountered.
Visiting the Sprint Website
Stop by www.sprint.com and log on to get up-to-date information on Sprint services, options,
and more.
You can also:
● Review coverage maps.
● Access your account information.
● Add additional options to your service plan.
● Purchase accessories.
● Check out frequently asked questions.
● And more.
Contacting Sprint Customer Service
You can reach Sprint Customer Service by:
● Logging on to your account at www.sprint.com.
● Calling us toll-free at 1-888-211-4727 (personal use) or 1-800-927-2199 (business use).
Troubleshooting
The Online Help for Sprint SmartView (select Help from the Help menu) includes descriptions of
most common error messages. Look in the Table of Contents under
Troubleshooting.
Additionally, you’ll find that most of the content in this guide also appears in the Help system.
For help with other problems:
● See section 7, “Troubleshooting and FAQ” on page 105. It describes a number of
informational tools included in Sprint SmartView that may be of help in diagnosing
problems. Additionally, it describes techniques that can be used to resolve the most
common problems.
● Contact Sprint as noted above.