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Service Agreement
General Terms and Conditions of Service
Please note these terms may not be the most current version. A current version of the terms is
available at our website or upon request.
Para solicitar esta literatura en español, por favor contactar a 1-800-777-4681.
Basic Definitions
In this document: (1) “we,” “us,” “our,” “Nextel,” and “Sprint” mean Sprint Solutions, Inc. and its
affiliates doing business as Sprint, Sprint PCS, or Nextel; (2) “you,” “your,” “customer,” and “user”
mean an account holder or user with us; (3) “Device” means any phone, aircard, mobile
broadband device, any other device, accessory or other product we sell to you or that is active
on your account with us; and (4) “Service” means our offers, rate plans, options, wireless
services or Devices on your account with us.
The Service Agreement
The Service Agreement (“Agreement”) is a contract under which we provide and you accept our
Services. In addition to these Terms and Conditions of Service (“Ts&Cs”), there are several parts
to the Agreement, including, but not limited to, the Subscriber Agreement you sign or accept, the
detailed plan or other information on Services we provide or refer you to during the sales
transaction, and any confirmation materials we may provide you.
It is important that you carefully
read all of the terms of the Agreement.
Services Covered By These Ts&Cs & Additional Terms
These Ts&Cs apply to our standard wireless Services and any other Service we offer you that
references these Ts&Cs. If you are a business customer, your Agreement is exclusively
governed by the Standard Terms and Conditions for Communications Service, the Wireless
Services Product Annex, and the applicable Product specific terms posted at http://
www.sprint.com/ratesandconditions. Additional terms and conditions for Equipt for Business
customers may be found at http://www.sprint.com/equipt. Rates and charges are listed in the
Service Plans & Rates Guide for business customers and any supplemental materials.
Additional terms will apply when you use certain Services, typically those you can access
online (for example, picture/video Services, online forums, etc.). Additional terms will apply to
certain Devices and applications (the terms may come from Sprint or a third party) and will be
provided with the Device or prior to the use of the application, as applicable. Additional terms
will also apply if you activate Services as part of a bundle with another company’s services (for
example, cable services, home phone services, etc.). The additional terms for bundled Services
may either modify or replace certain provisions in these Ts&Cs, including terms relating to
activation, invoicing/payment, and disputing charges. Also, a different dispute resolution
provision may apply to services provided by another company (the dispute resolution
provisions in this Agreement still apply to our Services). You will be provided details on any
additional terms with your selection of any bundled Service.