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120 Troubleshooting Procedures
Error 628
The connection was terminated by the remote computer before it could be completed. Possible
causes for this error include the following:
● Call was dropped due to poor signal.
● Call was dropped due to network congestion.
Resolution
● If indoors, move closer to a window, exterior wall or move to a higher level. Re-orienting
the computer or wireless device may help as well.
● Wait 30 seconds, and then try to connect again.
Error 633
The device is already in use or is not configured properly. Possible causes for this error include:
● There is a problem with some of the drivers installed for the wireless device.
● Another application such as a fax program or PDA device software is attempting to use
the port.
Resolution
● Shut down all FAX and PDA software and launch Sprint SmartView again. Examples of
common applications that can cause this type of problem include: PalmSource Hotsync,
Microsoft ActiveSync, and Blackberry Desktop Manager.
● Uninstall any other wireless device connection management software installed on the
computer.
● Re-install Sprint SmartView.
Error 668
The connection was dropped. Possible causes for this error include:
● Call was dropped due to poor signal.
● Call was dropped due to network congestion.
Resolution
● If indoors, move closer to a window, exterior wall, or a higher level. Reorienting the
computer or wireless device may help as well.
● Reboot the computer.
● Select Update Data Profile IOTA from the Tools menu. This instructs your device to update
its provisioning Information so that it may properly use Sprint data services.