Filter
Top Products
Troubleshooting Procedures 119
Troubleshooting Procedures
Numbered Errors
Error 67
Your Sprint user name, password, or both may be incorrect. Possible causes include the
following:
● Sprint Mobile Broadband device account credentials have changed.
● Sprint Mobile Broadband device is no longer provisioned for service.
Resolution
● Select Update Data Profile IOTA from the Tools menu. This instructs your device to
update its provisioning information so that it may properly use Sprint data services.
● Rerun the Activation Wizard. See page 5 for a tutorial on the Activation Wizard.
● Contact Sprint Customer Service to ensure that there are no problems with the
account.
Error 131
Your Sprint user name or password may be incorrect. Your Sprint Mobile Broadband device
account credentials may have changed.
Resolution
● Select Update Data Profile IOTA from the Tools menu. This instructs your device to
update its provisioning information so that it may properly use Sprint data services.
● Rerun the Activation Wizard. See page 5 for a tutorial on the Activation Wizard.
Error 619
A connection to the remote computer could not be established, so the port used for this
connection was closed. Possible causes for this error include the following:
● Network resources are unavailable.
● Attempting to reconnect before your device has finished disconnecting from a
previous call.
● Your device may be malfunctioning.
Resolution
● Wait 30 seconds, and then try to connect again.
● Remove the device and reinsert it into the computer.
● Reboot the computer.