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Frequently Asked Questions 125
Frequently Asked Questions
Device Issues
In some circumstances, Sprint SmartView will not be able to use your WiFi device, your
WiMAX device, your mobile broadband device, or all three.
Disabled
WiFi, WiMAX, and mobile broadband devices, like any other network adapters, can be
disabled by Microsoft Windows. The status text in Sprint SmartView's main window will
indicate when a device has been disabled.
Resolution
Re-enable the device. (See “Device Disabled” on page 118 for more information.)
No Wireless Device Detected
Sprint SmartView will display “No Wireless Device Detected” if it cannot communicate with
the wireless device.
Resolution
Causes for this may include:
● Devices (such as wireless phones) that must be tethered to your computer with a
data cable (such as USB), but are not currently properly connected. Make sure the
cables for devices that require them are properly attached to both your computer and
the device.
● External devices (such as wireless phones) that are not currently powered on. Make
sure external devices are switched on. Make sure the batteries of battery-powered
devices are charged. Make sure devices that must be plugged into an electrical outlet
are plugged in.
● PC Card, USB, or ExpressCard devices that are not properly inserted. Make sure such
devices are firmly seated in the appropriate slots.
● The wrong device is selected in the Hardware tab of the Settings Window. Ordinarily,
Automatic selection should be specified in the Selection column. If Manual selection
is specified, verify that the selected device is the device you are trying to use. (See
“The Hardware Tab” on page 90 for more information.)
● No driver or incorrect driver installed. Ensure that the latest drivers for the device are
correctly installed according to the instructions of the device’s manufacturer.