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possible to provide advance notice of new Surcharges or changes in the amount of existing
Surcharges. Information on Surcharges is provided during the sales transaction and is available
on our website.
Disputing Charges - You Must Still Pay Undisputed Charges
Any dispute to a charge on your bill must be made within 60 days of the date of the bill that initially
contained the charge. Disputes can only be made by calling or writing us as directed on your invoice
or elsewhere. You accept all charges not properly disputed within the above time period – undisputed
charges must still be paid as stated on your bill.
Protecting Our Network & Services
We can take any action to: (1) protect our network, our rights and interests, or the rights of
others; or (2) optimize or improve the overall use of our network and Services. Some of these
actions may interrupt or prevent legitimate communications and usage – for example, message
filtering/blocking software to prevent SPAM or viruses, limiting throughput, limiting access to
certain websites, applications or other Data Content, prohibitions on unintended uses (for
example, use as a dedicated line, or use as a monitoring service), etc. For additional
information on what we do to protect our customers, network, Services and equipment, see our
Acceptable Use Policy and Visitor Agreement at our website.
Your Privacy
Our Privacy Policy is available on our website. To review the policy, visit www.sprint.com/legal/
privacy.html. This policy may change from time to time, so review it with regularity and care.
Call Monitoring: To ensure the quality of our Services and for other lawful purposes, we may
monitor or record calls between us (for example, your conversations with our customer service
or sales departments).
Authentication and Contact: You (the accountholder) may password protect your account
information by establishing a personal identification number (“PIN”). You may also set a backup
security question and answer in the event you forget your PIN. You agree to protect your PIN,
passwords and other account access credentials like your backup security question from loss
or disclosure. You further agree that Sprint may, in our sole discretion, treat any person who
presents your credentials for account access as you or an authorized user on the account for
disclosure of information or changes in Service. You agree that we may contact you for Service
related reasons through the contact information you provide, through the Services or Devices to
which you subscribe or through other available means, including text message, email, fax,
recorded message, mobile, residential or business phone, or mail.
CPNI: As we provide telecommunications products and Services to you (the account holder),
we develop information about the quantity, technical configuration, type and destination of
telecommunications products and Services you use, as well as some other information found
on your bill (“CPNI”). Under federal law, you have the right, and we have a duty, to protect the
confidentiality of your CPNI. For example, we implement safeguards that are designed to protect
your CPNI, including authentication procedures when you contact us. For some accounts with a
dedicated Sprint representative, we may rely on contacting your pre-established point of contact
as the standard authentication measure.