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124 Frequently Asked Questions
How do I return WiFi Control to Zero Config?
Sprint SmartView returns control to Zero Config automatically whenever you exit the Sprint
SmartView application. If you would rather use Zero Config to manage WiFi connections even
when Sprint SmartView is running, you must disable Sprint SmartView’s WiFi management.
1. Select Settings from the Tools menu. The Settings window appears.
2. Select the Client tab.
3. Clear the Use this as my default WiFi management utility check box.
4. Click OK.
Note: This procedure disables all of Sprint SmartView’s WiFi features and hides the WiFi Connections
Interface entirely.
How do I stop Sprint SmartView from launching every time I restart my computer?
1.
Select Settings from the Tools menu.
2. Select the Client tab.
3. Clear the Automatically run this application on machine startup check box.
4. Click OK.
WiFi Questions
Why Does Sprint SmartView Keep Scanning for WiFi Networks?
Sprint SmartView will continue to scan until it finds one or more available networks or hot spots.
If it keeps scanning, there are most likely no WiFi networks or hot spots in the area.
“Closed” networks are a special case. Although Sprint
SmartView can detect whether closed
networks are in the area, it can’t actually identify (or connect to) individual closed networks
without probing for these networks using their exact names. To enable this, you have to create a
profile for the network you wish to connect to. (See “Accessing a Closed Network” on page 38
for more information.)
Why do I keep losing my connection?
This may be due to interference caused by other devices like cordless phones, microwave
ovens, and other 2.4 GHz band devices.
Why am I unable to connect to a network that I can see in Sprint SmartView?
Causes for this include:
● Sig
nal strength from the wireless Access Point may not be strong enough to allow reliable
connections.
● It
may not be a publicly available Access Point. Many companies or campuses will use
wireless networking within their buildings, but will not grant public access.