Filter
Top Products
General troubleshooting tips and resources
NOTE: Many of the following steps require HP software. If you did not install the
HP software, you can install it using the HP software CD included with the printer,
or you can download the HP software from the HP support website
www.hp.com/
go/customercare. This website provides information and utilities that can help you
correct many common printer problems.
Check the following when you begin troubleshooting a printing problem.
• For a paper jam, see
Clear jams.
• For paper-feed problems, such as the paper skew and paper pick, see
Solve
paper-feed problems.
•
(Power button) light is on and not blinking. When the printer is turned on for the
first time, it takes approximately 12 minutes to initialize it after the ink cartridges are
installed.
• Power cord and other cables are working, and are firmly connected to the printer.
Make sure the printer is connected firmly to a functioning alternating current (AC)
power outlet, and is turned on. For voltage requirements, see
Electrical
specifications.
• Media is loaded correctly in the input tray and is not jammed in the printer.
• All packing tapes and materials are removed.
• The printer is set as the current or default printer. For Windows, set it as the default
in the Printers folder. For Mac OS X, set it as the default in the Print & Fax
preferences of the System Preferences. See your computer's documentation for
more information.
• Pause Printing is not selected if you are using a computer running Windows.
• You are not running too many programs when you are performing a task. Close
programs that you are not using or restart the computer before attempting the task
again.
Solve printer problems
TIP: You can visit the HP online support website at www.hp.com/go/customercare
for information and utilities that can help you correct many common printer
problems.
This section contains the following topics:
•
The printer shuts down unexpectedly
•
Alignment fails
•
The printer is not responding (nothing prints)
•
The printer prints slowly
•
The printer is making some unexpected noises
•
Blank or partial page printed
•
Something on the page is missing or incorrect
•
Placement of the text or graphics is wrong
Chapter 9
98 Solve a problem