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The printer cannot receive faxes, but can send faxes
Solution:
• If you are not using a distinctive ring service, check to make sure that the
Distinctive Ring feature on the printer is set to All Rings. For more
information, see
Change the answer ring pattern for distinctive ring.
•If Auto Answer is set to Off, you need to receive faxes manually; otherwise,
the printer cannot receive the fax. For information on receiving faxes manually,
see
Receive a fax manually.
• If you have a voice mail service at the same phone number you use for fax
calls, you must receive faxes manually, not automatically. This means that you
must be available to respond in person to incoming fax calls. For information on
setting up the printer when you have a voice mail service, see
Case F: Shared
voice/fax line with voice mail. For information on receiving faxes manually, see
Receive a fax manually.
• If you have a computer dial-up modem on the same phone line with the printer,
check to make sure that the software that came with your modem is not set to
receive faxes automatically. Modems that are set up to receive faxes
automatically take over the phone line to receive all incoming faxes, which
prevents the printer from receiving fax calls.
• If you have an answering machine on the same phone line with the printer, you
might have one of the following problems:
ƕ Your answering machine might not be set up correctly with the printer.
ƕ Your outgoing message might be too long or too loud to allow the printer to
detect fax tones, and the sending fax machine might disconnect.
ƕ Your answering machine might not have enough quiet time after your
outgoing message to allow the printer to detect fax tones. This problem is
most common with digital answering machines.
The following actions might help solve these problems:
ƕ When you have an answering machine on the same phone line you use for
fax calls, try connecting the answering machine directly to the printer as
described in
Case I: Shared voice/fax line with answering machine.
ƕ Make sure the printer is set to receive faxes automatically. For information
on setting up the printer to receive faxes automatically, see
Receive a fax.
ƕ Make sure the Rings to Answer setting is set to a greater number of rings
than the answering machine. For more information, see
Set the number of
rings before answering.
Chapter 9
126 Solve a problem