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The printer cannot create a unique filename using the assigned prefix and suffix
or the filename prefix has not been set up correctly
• The printer can create up to 9,999 files using the same prefix and suffix. If you have
scanned many files to a folder, change the prefix.
• Make sure the filename prefix uses only the letters or characters supported by the
operating system. For more information, see the documentation available with the
operating system.
Unable to scan to email
NOTE: Scan to Email is only supported by HP Officejet Pro 8600 Plus and HP
Officejet Pro 8600 Premium.
The email profile has not been set up correctly
Make sure the valid outgoing SMTP server settings have been specified in the HP
software. For more information about the SMTP server settings, see the documentation
provided by your email service provider.
Email messages are sent to some recipients but not to others when sending to
multiple recipients
The email addresses might not be correct or might not be recognized by the email
server. Make sure that the email addresses for all email recipients have been entered
correctly in the HP software. Check your email Inbox for any delivery notification failure
messages from the email server.
Sending large email messages
Some email servers have been configured to reject email messages larger than a pre-
determined size. To determine if your email server has a maximum file-size limit, see
the documentation provided by your email service provider. If the email server does
have such a limit, change the maximum email attachment size for the outgoing email
profile to a value smaller than that of the email server.
The sharing dialog box is different after setting up HP Direct Digital Filing
(Windows)
If you are using a computer running Windows XP, you can set up folders using Simple
File Sharing (SFS). A folder set up using SFS is shared anonymously: it does not
require a username or password, and all users can read and write to the folder. Also,
the dialog box used to enable sharing is different from the standard, Windows sharing
dialog box.
However, to ensure that data sent from the printer is secure, the Scan to Network
Folder Wizard does not support SFS, and the computer displays the standard sharing
dialog box instead of the SFS dialog box. For more information, see the documentation
available for your operating system.
Solving HP Digital Fax problems
NOTE: Fax to Network Folder does not support Active Directory.
Solve HP Digital Solutions problems 133