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Check the hardware connections
• Make sure that any cords and cables that you are using are in good working order.
• Make sure that the power cord is connected securely to both the printer and to
a working power outlet.
Check the printhead and ink cartridges
• Make sure that all of the printhead and ink cartridges are firmly installed in their
correct, color-coded slot. The printer cannot work if they are not all installed.
• Make sure that the printhead latch is closed correctly.
HP software installation suggestions
Check the computer system
• Make sure that your computer is running one of the supported operating systems.
For more information, see
System requirements.
• Make sure that the computer meets at least the minimum system requirements. For
more information, see
System requirements
• In the Windows Device Manager, make sure that the USB drivers have not been
disabled.
• If you are using a computer running Windows, and the computer cannot detect the
printer, run the uninstallation utility (util\ccc\uninstall.bat on the installation CD) to
perform a complete uninstallation of the printer driver. Restart your computer, and
reinstall the printer driver.
Verify installation preliminaries
• Make sure to use the installation CD that contains the correct HP software for your
operating system.
• Before installing HP software, make sure that all other programs are closed.
• If the computer does not recognize the path to the CD-ROM drive that you type,
make sure that you are specifying the correct drive letter.
• If the computer cannot recognize the installation CD in the CD-ROM drive, inspect
the installation CD for damage. You can download the printer driver from the HP
website (
www.hp.com/go/customercare).
NOTE: After correcting any problems, run the installation program again.
Solve network problems
General network troubleshooting
• If you are unable to install the HP software, verify that:
ƕ All cable connections to the computer and the printer are secure.
ƕ The network is operational and the network hub, switch, or router is turned on.
ƕ All applications, including virus protection programs, spyware protection
programs, and firewalls, are closed or disabled for computers running
Windows.
Chapter 9
146 Solve a problem