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TIP: If you are using a computer running Windows, HP provides a tool called HP
Home Network Diagnostic Utility that can help retrieve this information for some
systems. To use this tool, visit the HP Wireless Printing Center (
www.hp.com/go/
wirelessprinting), and then click Network Diagnostic Utility in the Quick Links
section. (At this time, this tool might not available in all languages.)
NOTE: After you resolve the problem, follow the instructions in After resolving the
problems.
Basic wireless troubleshooting
Perform the following steps in the order presented.
Step 1 - Make sure the wireless (802.11) light is turned on
If the blue light near the printer's wireless button is not lit, the wireless capabilities
might not have been turned on.
To turn on wireless, touch
(right arrow), touch Setup, touch Network, touch
Wireless Radio, and then select Yes.
NOTE: If your printer supports Ethernet networking, make sure that an Ethernet
cable has not been connected to the printer. Connecting an Ethernet cable turns off
the printer's wireless capabilities.
Step 2 - Restart components of the wireless network
Turn off the router and the printer, and then turn them back on in this order: router first
and then the printer. If you still are unable to connect, turn off the router, printer, and
your computer. Sometimes, turning off the power and then turning it back on recovers
from a network communication issue.
Step 3 - Run the Print Wireless Network Test
For wireless networking issues, run the Print Wireless Network Test.
To print a Print Wireless Network Test page, touch
(right arrow), touch Setup, touch
Network, and then select Print Wireless Network Test or Wireless Network Test. If
a problem is detected, the printed test report includes recommendations that might
help solve the problem.
TIP: If the Print Wireless Network Test indicates the signal is weak, try moving the
printer closer to the wireless router.
Advanced wireless troubleshooting
If you have tried the suggestions provided in Basic wireless troubleshooting and are
still unable to connect to your printer to the wireless network, try the following
suggestions in the order presented:
•
Step 1: Make sure your computer is connected to your network
•
Step 2: Make sure that the printer is connected to your network
•
Step 3: Check to see if the firewall software is blocking communication
•
Step 4: Make sure the printer is online and ready
Solve wireless problems 137