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Part of the document did not scan or text is missing
• Check the original
ƕ Make sure that you loaded the original correctly. For more information, see
Load an original on the scanner glass or Load an original in the automatic
document feeder (ADF).
ƕ If you scanned the document from the ADF, try scanning the document directly
from the scanner glass. For more information, see
Load an original on the
scanner glass.
ƕ Colored backgrounds can cause images in the foreground to blend into the
background. Try adjusting the settings before you scan the original, or try
enhancing the image after you scan the original.
• Check the settings
ƕ Make sure that the input media size is large enough for the original that you are
scanning.
ƕ If you are using the HP Printer Software, the default settings in the HP Printer
Software might be set to automatically perform a specific task other than the
one that you are attempting. See the onscreen Help for the HP Printer Software
for instructions about changing the properties.
Text cannot be edited
• Check the settings
ƕ Make sure that the OCR has been installed.
Windows: On the computer desktop, click Start, select Programs or All
Programs, click HP, select your printer name, and then click Printer Setup &
Software. Click Add More Software, click Customize Software Selections,
and make sure the OCR option is selected.
Mac OS X: If you have installed the HP software using the Minimum installation
option, the OCR software might not have been installed. To install this software,
open HP Utility. (For more information, see
HP Utility (Mac OS X).) Click the
Applications icon on the HP Utility toolbar, double-click HP Setup Assistant,
and then follow the onscreen instructions.
ƕ When you scan the original, make sure that you select a document type in the
software that creates editable text. If text is classified as a graphic, it is not
converted to text.
Solve scan problems 113