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Solution 6: Print and evaluate a print quality report
Solution:
To print a print quality report
• Control panel: Touch
(right arrow), and then touch Setup, select Reports,
and then select Print Quality Report.
• Embedded web server: Click the Tools tab, click Print Quality Toolbox
under Utilities, and then click Print Quality Report button.
• HP Utility (Mac OS X): In the Information And Support section, click Print
Quality Diagnostics, and then click Print.
If defects are seen on the Print Quality Diagnostic report, follow the steps below:
1. If the Print Quality Diagnostic report shows faded, partial, streaked, or missing
color bars or patterns, check for depleted ink cartridges, and replace the ink
cartridge that corresponds to the defective color bar or color pattern. If there is
no depleted ink cartridge, remove and reinstall all ink cartridges to make sure
they are properly installed. Do not remove the depleted cartridge until you have
a new ink cartridge available to replace. For information about how to install
new cartridges, see
Replace the ink cartridges.
2. Align the printhead. For more information, see
Align the printhead.
3. Clean the printhead. For more information, see
Clean the printhead.
4. if none of the previous steps have helped, contact HP support to replace the
printhead. For more information, see
HP support.
Cause: Print quality problems can have many causes: software settings, a poor
image file, or the printing system itself. If you are unhappy with the quality of your
Chapter 9
106 Solve a problem