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• If you are connecting the printer using an Ethernet cable, make sure you are not
connecting the printer using a phone cord or a crossover cable to connect the
printer to the network and that the Ethernet cable is securely connected to the
printer. For more information, see
Solve wired (Ethernet) network problems.
• If you are connecting the printer using a wireless connection, make sure the
wireless network is functioning properly. For more information, see
Solve wireless
problems.
The server name cannot be found or resolved
Connection to the server might fail if the server name provided during setup cannot be
resolved to a specific IP address.
• Try to use the IP address of the server.
• When using DNS, be sure to do the following:
ƕ Try to use full DNS names.
ƕ Make sure the DNS server is set up correctly on the printer.
TIP: If you have recently changed the DNS settings, turn off and then turn on the
printer.
For more information, contact your network administrator or the person who set up
your network.
Unable to scan to network folder
NOTE: HP Direct Digital Filing does not support Active Directory.
The computer where the network folder is located is turned off
Make sure the computer where the network folder is stored is turned on and connected
to the network.
The network folder has not been set up correctly
• Make sure the folder is created on the server. For more information, see the
documentation available for your operating system.
• Make sure the folder has been shared and that users can both read and write to
the folder. If you are using a Macintosh computer, make sure you have enabled
SMB sharing. For more information, see the documentation available for your
operating system.
• Make sure the folder name uses only the letters or characters supported by the
operating system. For more information, see the documentation available with the
operating system.
• Make sure the folder name is entered in the correct format in the HP software. For
more information, see the information in the wizard or the setup assistant.
• Make sure the valid username and password have been entered. For more
information, see the information in the wizard or the setup assistant.
The disk is full
Make sure the server containing the network folder has sufficient free disk space.
Chapter 9
132 Solve a problem