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Drives in Tape Arrays 65
Drives in Tape Arrays
The cartridge will not eject
The drive will not accept a cartridge or ejects it immediately
Possible Cause Potential Solution
The cartridge is jammed in the drive,
or the backup application cannot
eject the cartridge. This is most likely
to be a communication problem
between the drive and the system.
Check there is power to the drive.
Press and hold the Eject button for 10 seconds. Allow the drive
up to 15 minutes to eject (this is the maximum rewind time of the
cartridge.)
If the cartridge is still jammed, reset the drive (see page 59).
Allow 15 minutes for the drive to return to the loaded position.
Press and hold the Eject button for 10 seconds to eject the
cartridge from the reset drive.
If the cartridge is still jammed, call for support.
Possible Cause Potential Solution
The cartridge may have been
damaged, for example dropped, the
cartridge memory may be corrupted
or the drive may have a fault.
1 Check that the drive has power (the power cable is properly
connected and the ready LED is on).
2 Check that you are using the correct media. See Chapter “9”
on page 107.
3 Make sure that you have loaded the cartridge with the
correct orientation (see “Front Panel Features” on page 58.)
4 Check for damage to the media (to the cartridge case, leader
pin or cartridge teeth) and discard it if it is damaged.
5 Use another cartridge that you know is good and see if it
loads. If it does, the original cartridge is faulty and should be
discarded.
6 Check if another drive will accept the cartridge. If it does, the
original drive may be faulty. Before calling customer service,
please check that the tape drive is responding and that it can
be seen on the SCSI bus.