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88 External Standalone Drives
Note The drive’s TapeAlert feature will send a message to your
backup application when the tape heads need cleaning or a
cleaning cartridge has expired.
Caution It is essential to use only Ultrium cleaning cartridges with
HP Ultrium tape drives as other format cleaning cartridges will
not load and run. Use of HP cleaning media will ensure your
tape drive is fully protected.
Do not use swabs or other means of cleaning the heads.
A cleaning cartridge can be used up to 50 times.
To clean the heads:
1 Insert a cleaning cartridge into the drive. The tape drive automatically
loads the cartridge and cleans the heads.
If the cleaning cartridge ejects immediately, it has expired or it is not an
Ultrium cleaning cartridge (or is an older Ultrium Generation 1 cleaning
cartridge manufactured by a vendor other than HP). In this case, discard
the cleaning cartridge and repeat the operation with a new one.
The cleaning cycle can take up to 5 minutes. During it the orange ‘Clean’
LED will be on and the green ‘Ready’ LED will flash. When it has finished,
the drive ejects the cartridge.
2 Remove the cleaning cartridge from the drive.
Troubleshooting
Emergency Unload
If a cartridge fails to eject using the normal unload procedure, press and hold
the Eject button for 10 seconds. This will instruct the drive mechanics to
perform an emergency unload. Wait for the cartridge to be ejected. This
process may take up to 15 minutes (the maximum rewind time).
If the cartridge is still jammed, press the emergency reset button (see
page 85). Wait for the drive to reset and get back to the loaded position. This
process may take up to 15 minutes (the maximum rewind time). Press and
hold the Eject button for 10 seconds to perform an emergency unload on the
reset drive.