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Troubleshooting
Keyboard, Mouse,
or Pointing-
Device Problems
Action
The mouse or pointing
device does not work.
Verify that the mouse or pointing-device cable is
securely connected and the device drivers are installed
correctly.
Note: The pointing-device port is also known as the
auxiliary-device port or mouse port.
If the problem recurs, have the system and the device
serviced.
Memory Problems
Action
The amount of memory
displayed is less than the
amount of memory
installed.
Verify that:
1. The memory modules are seated properly.
2. Memory modules must be installed in pairs. See
“Installing Memory-Module Kits” on page 113 for
more information.
If the above items are correct, have the system
serviced.
Run the memory test program from your
Diagnostic Diskette (see “Starting the Test
Programs” on page 225). The system might have
detected a bad memory module and automatically
reallocated memory to enable you to continue to
operate. If the memory tests fail, have the system
serviced.
Experiencing client
dropoff due to heavy
traffic on the server.
Increase memory. See “Installing Memory-Module
Kits” on page 113 for more information.
Chapter 5. Solving Problems 249