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Program Navigation . . . . . . . . . . . . . . . . . . . . . . . . 221
IntruderAlert . . . . . . . . . . . . . . . . . . . . . . . . . . . . 225
Starting the Test Programs ...................... 225
Using the Module Tests ...................... 227
Changing Selected Tests in Test Groups ............ 228
Creating Test Scripts ........................ 228
Test Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 229
POST Error Message Table ...................... 232
SCSI Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 243
Beep Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 244
Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . 245
Troubleshooting the 100/10 PCI Ethernet Adapter ...... 253
Troubleshooting Other Network Adapters ........... 256
Identifying Problems through Status Indicators ....... 258
Checking the System for Damage ................. 261
After Dropping It .......................... 261
After Spilling Liquid on It .................... 262
Installing Additional Test Programs ................ 263
Using the Utility Programs ..................... 265
Formatting Diskettes . . . . . . . . . . . . . . . . . . . . . . . . 265
Using the File Editor ........................ 265
Chapter 6. Getting Help, Service, and Information ...... 269
Before You Call for Service ..................... 269
Using the HelpWare Support Family ............... 269
Using Electronic Support Services ................ 270
Getting Information by Fax .................... 271
Getting Help by Telephone .................... 271
Getting Help Around the World ................ 272
Purchasing Additional HelpWare Services ............ 273
Using the World Wide Web ................... 273
Enhanced PC Support Line .................... 273
900-Number Operating System and Hardware Support Line 274
Network and Server Support Line ............... 274
Ordering Support Line Services ................. 275
Warranty and Repair Services .................. 275
Obtaining IBM Operating System Updates ............ 276
Ordering Publications . . . . . . . . . . . . . . . . . . . . . . . . . 277
Appendix A. Server Records . . . . . . . . . . . . . . . . . . . . 279
vi PC Server 704 User's Handbook