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Friday). The premium upgrade provides 4-hour average
response, 24 hours a day, 7 days a week.
On-site service to premium on-site service
If your warranty provides for on-site service, you can upgrade
to premium on-site service (4-hour average on-site response, 24
hours a day, 7 days a week).
You also can extend your warranty. HelpWare Warranty and
Repair Services offers a variety of post-warranty maintenance
options, including ThinkPad EasyServ Maintenance Agreements.
Availability of the services varies by product.
For more information about warranty upgrades and extensions:
In the U.S., call 1-800-426-7697.
In Canada, call 1-800-465-7999.
In all other countries, contact your IBM reseller or IBM
marketing representative.
Obtaining IBM Operating System Updates
IBM provides update diskettes, called ServicePaks or corrective
service diskettes (CSDs), to customers who report a DOS or OS/2
problem for which there is or will be a corrective program.
You can obtain update diskettes from the following sources:
IBM PC Company BBS. See “Using Electronic Support Services”
on page 270 for information on how to access this bulletin
board system.
OS/2 BBS. In the U.S. or Canada, call 1-800-547-1283.
OS/2 Technical Support Center. In the U.S. or Canada, call
1-800-992-4777.
World Wide Web. The address is http://www.ibm.com
CompuServe, America Online, and PRODIGY.
IBM reseller or IBM marketing representative.
276 PC Server 704 User's Handbook