Filter
Top Products
10-incident limit. For more information about purchasing Network
and Server Support, see “Ordering Support Line Services.”
Ordering Support Line Services
Enhanced PC Support Line and Network and Server Support Line
services are available for products on the Supported Products list.
To receive a Supported Products list:
In the U.S.:
1. Call 1-800-426-3395.
2. Select document number 11683 for Network and Server
support.
3. Select document number 11682 for Enhanced PC support.
In Canada, contact IBM Direct at 1-800-465-7999, or:
1. Call 1-800-465-3299.
2. Select the HelpWare catalog.
In all other countries, contact your IBM reseller or IBM
marketing representative.
For more information or to purchase these services:
In the U.S., call 1-800-772-2227.
In Canada, call 1-800-465-7999.
In all other countries, contact your IBM reseller or IBM
marketing representative.
Warranty and Repair Services
You can upgrade your standard hardware warranty service or
extend the service beyond the warranty period.
Warranty upgrades in the U.S. include:
Carry-in service to on-site service
If your warranty provides carry-in repair service, you can
upgrade to on-site repair service, either standard or premium.
The standard upgrade provides a trained servicer within the
next business day (9 a.m. to 5 p.m., local time, Monday though
Chapter 6. Getting Help, Service, and Information 275