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Chapter 6. Getting Help, Service, and Information
If you need help, service, technical assistance, or just want more
information about IBM products, you will find a wide variety of
sources available from IBM to assist you. This section provides
information about those sources.
Services available and telephone numbers listed are subject to
change without notice.
Before You Call for Service
Many server problems can be solved without outside assistance, by
using the online help or by looking in the online or printed
documentation that comes with your server or software. Also, be
sure to read the information in any README files that come with
your software.
Most servers, operating systems, and application programs come
with documentation that contains troubleshooting procedures and
explanations of error messages. (For troubleshooting and error
information about your PC Server 704, see “Troubleshooting” on
page 245, “POST Error Message Table” on page 232, and “SCSI
Messages” on page 243. The documentation that comes with your
server also contains information about the diagnostic tests that you
can perform (see “Starting the Test Programs” on page 225).
If you suspect a hardware problem, run the diagnostic tests and
make a note of any error messages you receive. Then look up the
message in Chapter 5, “Solving Problems” on page 213, and take
the appropriate action.
If you suspect a software problem, consult the documentation
(including README files) for the operating system or application
program.
Using the HelpWare Support Family
IBM HelpWare is the solution for IBM PC service and support
wherever IBM products are sold and serviced. Purchasing an IBM
PC hardware product entitles you to standard help and support
during the warranty period. If you need additional support and
Copyright IBM Corp. 1996 269