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Using application programs and games
Tuning performance
Installing device drivers remotely
Setting up and using multimedia devices
Identifying system problems
Interpreting documentation
You can purchase this service on a per-call basis, as a
multiple-incident package, or as an annual contract with a
10-incident limit. For more information about purchasing Enhanced
PC Support, see “Ordering Support Line Services” on page 275.
900-Number Operating System and Hardware Support
Line
In the U.S., if you prefer to obtain technical support on a pay-as-you
go basis, you can use the 900-number support line. The 900-number
support line provides the same support as the Enhanced PC Support
line, except for application and non-IBM option support.
To access this support, call 1-900-555-CLUB (2582). You will be
notified of the charge per minute.
Network and Server Support Line
Network and Server Support is available for simple or complex
networks made up of IBM servers and workstations using major
network operating systems. In addition, many popular non-IBM
adapters and network interface cards are supported.
This service includes all of the features of the Enhanced PC Support
Line, plus:
Installing and configuring client workstations and servers
Identifying system problems and correcting problems on the
client or the server
Using IBM and non-IBM network operating systems
Interpreting documentation
You can purchase this service on a per-call basis, as a
multiple-incident package, or as an annual contract with a
274 PC Server 704 User's Handbook