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Purchasing Additional HelpWare Services
During and after the warranty period, you can purchase additional
HelpWare services, such as support for IBM and non-IBM hardware,
operating systems, and application programs; network setup and
configuration; upgraded or extended hardware repair services; and
custom installations. Service availability and name might vary by
country.
Using the World Wide Web
Also available to you is the latest information about product
compatibility and configuration. This information is updated as
new PC Server products are announced. For a product to be
included in the PC Server compatibility list, it must pass a strict set
of hardware and operating system compatibility tests. The
following is a sample of the information available at
http://www.pc.ibm.com/servers/ on the World Wide Web.
A listing of products that have been tested for compatibility
with IBM PC Server.
Certification and compatibility information about network
operating systems (NOS) and operating systems (OS).
Direct access to device drivers, flash BIOS updates, and other
code.
Descriptions of PC Server compatibility and certification tests.
Detailed reports about the performance of PC Servers.
Enhanced PC Support Line
Enhanced PC Support is available for desktop and mobile IBM
computers that are not connected to a network. Technical support is
provided for IBM computers and IBM or non-IBM options,
operating systems, and application programs on the Supported
Products list.
This service includes technical support for:
Installing and configuring your out-of-warranty IBM computer
Installing and configuring non-IBM options in IBM computers
Using IBM operating systems in IBM and non-IBM computers
Chapter 6. Getting Help, Service, and Information 273