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CHAPTER 16
Returning the Switch or Switch
Components
•
Returning an EX3200 or EX4200 Switch or Component for Repair or
Replacement on page 199
•
LocatingtheSerialNumberonanEX3200orEX4200SwitchorComponentonpage200
•
Contacting Customer Support to Obtain Return Materials Authorization for EX Series
Switches on page 201
•
Packing an EX3200 or EX4200 Switch or Component for Shipping on page 202
Returning an EX3200 or EX4200 Switch or Component for Repair or Replacement
If you need to return a switch or hardware component to Juniper Networks for repair or
replacement, follow this procedure:
1. Determine the serial number of the component. For instructions, see “Locating the
Serial Number on an EX3200 or EX4200 Switch or Component” on page 200.
2. Obtain an RMA number from JTAC as described in “Contacting Customer Support
to Obtain Return Materials Authorization for EX Series Switches” on page 201.
NOTE: DonotreturnanycomponenttoJuniperNetworksunlessyouhavefirstobtained
an RMA number. Juniper Networks reserves the right to refuse shipments that do not
have an RMA. Refused shipments are returnedto the customer through collect freight.
3. Pack the switch or component for shipping as described in “Packing an EX3200 or
EX4200 Switch or Component for Shipping” on page 202.
For more information about return and repair policies, see the customersupport page at
http://www.juniper.net/support/guidelines.html.
Related Topics EX3200 and EX4200 Switches Hardware Overview on page 3•
199Copyright©2010,Juniper Networks, Inc.