Filter
Top Products
•
See Locating the Serial Number on an EX4500 Switch or Component.
•
See Locating the Serial Number on an EX8200 Switch or Component.
Before yourequestan RMA fromJTAC, be preparedto provide the followinginformation:
•
Your existing case number, if you have one
•
Serial number of the component
•
Your name, organization name, telephone number, fax number, and shipping address
•
Details of the failure or problem
•
Typeof activity being performed on the switch when the problem occurred
•
Configuration data displayed by one or more show commands
You can contact JTAC24 hours a day, seven days a week on the Web or by telephone:
•
Case Manager at CSC: http://www.juniper.net/cm/
•
Telephone: +1-888-314-JTAC1-888-314-5822, toll free in U.S., Canada, and Mexico
NOTE: For international or direct-dial options in countries without toll free numbers,
see http://www.juniper.net/support/requesting-support.html.
If you are contacting JTAC by telephone, enter your 11-digit case number followed by the
pound (#) key for an existing case, or press the star (*) key to be routed to the next
available support engineer.
The support representative validates your request and issues an RMA number for return
of the component.
Related Topics Packing an EX2200 Switch or Component for Shipping•
• Packing an EX3200 or EX4200 Switch or Component for Shipping on page 202
• Packing an EX4500 Switch or Component for Shipping
• Packing an EX8200 Switch or Component
• Returning an EX2200 Switch or Component for Repair or Replacement
• Returning an EX3200 or EX4200 Switch or Component for Repair or Replacement on
page 199
• Returning an EX4500 Switch or Component for Repair or Replacement
• Returning an EX8200 Switch or Component for Repair or Replacement
Packing an EX3200 or EX4200 Switch or Component for Shipping
If you are returning an EX3200 or EX4200 switch or component to Juniper Networks for
repair or replacement, pack the item as described in this topic.
Copyright ©2010,Juniper Networks,Inc.202
CompleteHardwareGuide forEX3200 andEX4200 EthernetSwitches