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Troubleshooting
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15
15.1 When Problems Occur
Condition Cause Treatment
Cannot print.
Printing is done on a paper
size different from the one
specified in the printing
instruction.
Cannot print although
paper size has been set
and printing instruction
sent. The following
message is also printed in
the print history report:
"APS Disabled (APS OFF
or Machine Malfunction)".
Turn the switch off and check the
interface cable connection.
Check the port status of the
interface.
"Chapter 13 Configuring by
the Tools Mode Screen"
By default, the bidirectional
communication setting of the printer
is set to ON. If the host computer is
not responding to bidirectional
communication, printing cannot be
done. In this case, turn the
bidirectional communication setting
to OFF from the printer control
panel and then print again.
"Chapter 13 Configuring by
the Tools Mode Screen"
Check the operating environment
of the host computer such as the
printer driver.
Contact your authorized Panasonic
representative to install additional
memory.
When the memory capacity is
not enough, the printer will
disable the interface
automatically and reboot.
Replace with the correct paper size
and print again.
Operating Instructions (For
Copier)
Set Print Mode:Forced Print to
Yes (Change Size). Once this is
done, the paper tray with the closest
paper size to the specified size will
be selected for printing if there is no
such size in the selected paper tray.
Set the paper tray to be used for
APS (Auto Paper Selection) to
Enable.
"Chapter 13 Configuring by
the Tools Mode Screen"
Is the interface cable securely
connected?
Is the interface card activated?
When the printer and the host
computers are connected by a
parallel interface cable, the host
computer is not responding to
bidirectional communication.
Is the operating environment of the
host computer correctly set?
Is the memory capacity enough?
Is a different paper size being set?
1. Is Tools Mode>Common
Settings>System Setup>Print
Mode:Forced Print set to No
(Cancel Print)?
2. Are all the trays in Tools
Mode>Common Settings>
Paper Tray Attributes>Trays
for APS/ATS set to Disable?