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15.6.2 Cannot Print
15.6.3 Cannot Delete Documents from the Printer Window
Check if you are trying to delete
print jobs from the Printer menu
on the printer window.
Check if Owner of the selected
document is similar to the name
used for logon to Windows.
Check the version of Service Pack
installed. Click on Start, then Run
and type in "winver" (without the
quotes) and hit enter.
Tried to delete all documents
displayed in the printer
window.
(only possible for printer
administrator)
The Owner of the document is
not correct.
Service Pack 3.0 and above is
not installed.
(for Windows NT 4.0)
Select the document you want to
delete, and then select Cancel
Printing from the Document menu.
Logon to Windows again using the
name of Owner of the document, and
then delete the document.
Install Service Pack 3.0 or above.
Cause Verification Action
Check if the printer is processing
print instructions. (For Windows
95/98, Windows NT 4.0, an error
message about insufficient storing
space for waiting print jobs is
displayed.)
Check if the printer is processing
requests (e.g. print instruction,
status enquiry) from multiple client
computers at the same time.
(For Windows 95/Windows 98, an
error message about remote
computer cannot be used is
displayed.)
The printer is processing print
instructions from other client
computer.
(only for non-spool mode)
The printer has exceeded the
maximum number of
connections allowed.
After the printer has processed the
print instructions, send a print job to
the printer or at the printer, change
the mode to spool mode.
Wait for a while, then send print
instruction again.
Or, increase the value of Maximum
Sessions on the config.txt file, and
then reboot the printer.
(only for printer system
administrator)
Cause Verification Action
15.6 Using SMB