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When receptions are not performed normally, check the points in the table below.
If the facsimile will not operate correctly after confirming these points or anything
not listed here occurs, call your service representatives.
When you are to re-
ceive a document and
you press
nothing
happens.
The recording paper
does not come out.
Problem Cause Solution
A document is still in your
facsimile.
The modular cord (tele-
phone line cable) is dis-
connected.
There is no power to the
unit.
There is no recording pa-
per.
The top cover is not
closed fully.
(If the handset is installed
and after talking with the
remote party through the
handset) the handset is
returned before pressing
.
Something is wrong with
the sending machine.
The top cover is not
closed fully.
Press
to remove the
document.
Firmly connect the modular
cord at both ends.
Check that the power plug is
plugged into the AC outlet and
the power switch is ON.
Load recording paper in the re-
cording paper tray.
Press down the top cover until
it clicks at the two latching po-
sitions.
Press
first, then
return the handset.
Ask the sending party to re-
transmit the document.
Press down the top cover until
it clicks at the two latching po-
sitions.
After the recording pa-
per has been re-
placed, a PAPER
EMPTY error mes-
sage remains on the
LCD display.
The received docu-
ment is difficult to
read.
Unnecessary lines are
printed.
You receive a docu-
ment that is complete-
ly blank, even though
you and the remote
party followed the cor-
rect procedures.
Recording paper jam
occurs frequently.
Problem Cause Solution
The recording paper is not
installed correctly.
The paper tray is not posi-
tioned properly.
The original document on
the sending side is of poor
quality.
The sending unit requires
adjustment.
The recording unit re-
quires cleaning.
The remote party loaded
the document face up.
The recording paper tray
is not firmly closed.
Something is wrong with
the recording paper itself.
The right side cover is not
firmly closed.
Check the paper installation,
and make sure it is correct.
Slide the paper tray into the
slot firmly.
Ask the sending party if the
document contents are clear
enough.
Ask the sending party to take
a copy of the same document
using their facsimile. If the
quality is poor, the problem is
in the sending party’s unit.
If a copy is made on your fac-
simile and the quality is poor,
clean the recording unit.
Request the remote party to
make sure that document is
loaded correctly.
Check the tray.
Use the recording paper of de-
sired specifications.
Check the right side cover.
Reception Problems