Chapter 10 Monitor
ISG50 User’s Guide
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10.19 Log Screen
Log messages are stored in two separate logs, one for regular log messages and one for debugging
messages. In the regular log, you can look at all the log messages by selecting All Logs, or you can
select a specific category of log messages (for example, firewall or user). You can also look at the
debugging log by selecting Debug Log. All debugging messages have the same priority.
To access this screen, click Monitor > Log. The log is displayed in the following screen.
Note: When a log reaches the maximum number of log messages, new log messages
automatically overwrite existing log messages, starting with the oldest existing log
message first.
• For individual log descriptions, see Appendix A on page 775.
• For the maximum number of log messages in the ISG50, see .
Events that generate an alert (as well as a log message) display in red. Regular logs display in
black. Click a column’s heading cell to sort the table entries by that column’s criteria. Click the
heading cell again to reverse the sort order.
Figure 161 Monitor > Log
Caller ID This indicates the caller ID of the call.
Entered Time
This indicates the time the caller entered the queue.
Waiting Time This indicates how long the caller has been waiting in the queue.
Table 52 Monitor > PBX > ACD Queue (continued)
LABEL DESCRIPTION