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Chapter 31 Auto-attendant
ISG50 User’s Guide
504
Default Auto-Attendant Structure
The ISG50 comes with a default auto-attendant. The default auto-attendant simply prompts callers
to enter the extension they wish to reach. There is only one time when a caller has to make a
decision. The following figure shows the default auto-attendant structure.
Figure 325 Auto-Attendant Default Structure Example
Custom Auto-Attendant Structure
You can configure a more complex auto-attendant structure to fit your organization’s needs. An
auto-attendant can contain several more complex menus that can guide an incoming call to a
specific extension or a group of extensions. In the following example, an incoming caller is
prompted to specify whether they want to talk to a sales representative, customer service
representative or the operator. Once the caller reaches the Sales menu, the auto-attendant can
prompt them to specify which product they are interested in. The caller then dials a number to
reach the appropriate sales representative.
Figure 326 Auto-Attendant Custom Structure Example
Configuring Menus
Configuring an auto-attendant requires you to set up menus. In Figure 326 on page 504 there are
three menus. The Home Menu and two sub menus: Sales and Customer Service. Each menu
should have an accompanying audio file which informs the callers of their options. In each menu
you can allow or disallow the dialing of extensions. You can also assign the following options to each
menu based on the action performed by the caller. Each option is followed by example content for
the accompanying audio file.
1001
1002
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Menu1
Incoming Call
Home Menu
Incoming Call
Sales
Customer Service
Operator
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1002
1003
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1005