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Chapter 30 Outbound Trunk Group
ISG50 User’s Guide
487
your DID (Direct Inward Dialing) settings. In the the Outbound Trunk Group configuration
screen, select a SIP trunk and click the Auto-Attendant icon to view the screen as shown.
Figure 313 SIP Auto Attendant and DDI Setup
Each field is described in the following table.
Table 167 SIP Auto Attendant and DDI Setup
LABEL DESCRIPTION
Auto-Attendant
Setting
Apply AA Select an Auto Attendant or ACD skill profile used for the calls incoming through this
outbound line trunk.
Select default to forward all incoming calls on this outbound line group according to each
extension’s settings.
Select ACD if you want to forward all incoming calls on this outbound line group to the
group of agents associated with a specific skill name.
Select FAX if you want to forward all incoming calls on this outbound line group to a fax
machine located at a specific extension.
Select Extension if you want to directly forward all incoming calls through this outbound
line group to an extension.
Skill
This field displays if you select ACD in the Apply AA field. Select the skill name of the
agents to associate with this outbound line trunk.
Extension
Number for Fax
This field is only available if you select FAX in the Apply AA field. Type the extension of
the fax machine you want to forward calls to.
Extension
Number
This field is only available if you select Extension in the Apply AA field. Type an
extension you want to forward calls to.
DDI/DID Mapping
Setting
Representative
Number
This field displays the representative number configured for the trunk.