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Chapter 31 Auto-attendant
ISG50 User’s Guide
514
31.3.5.1 The Add/Edit Night Service Auto-Attendant Screen
The Add/Edit Night Service Auto-Attendant screen is identical to the Add/Edit Office Hours Auto-
Attendant screen. See Section 31.3.3 on page 511 for details.
Enable Dial
Extension
Number
Select this to allow incoming calls to dial extensions that are not associated with specific
key codes on the Options list below. Clear it to limit all input to the key codes listed on
the Options table below.
Forward to a
specific extension
directly
Select this option to forward all calls that come into this auto-attendant to the specified
extension, ACD, page group, hunt group, or user defined number.
Play audio file
before forward to
a specific
extension
Select this option to play the uploaded audio file before forwarding the call to the specified
extension, ACD, page group, hunt group, or user defined number.
Operator Settings
Key
Select either 0 or 9 to be the default operator key. When a caller presses the operator
key, his calls is routed to the associated Extension.
Extension
Enter an extension number to associate with the operator Key. When that key is pressed,
the call is routed to this extension.
Action Type
Select how the auto-attendant should proceed if no key is pressed for 5 seconds or the
caller inputs an incorrect key code three times in a row.
• Hang Up disconnects the call.
• Extension routes the call to the specified extension.
• ACD engages the ACD system. See Chapter 38 on page 553 for details on this feature.
• Page Group forwards the call to the page group you specify. See Chapter 37 on page
549 for details on this feature.
• Hunt Group forwards the call to the hunt group you specify. See Section 38.5 on
page 562 for details on this feature.
• Auto Attendant forwards the call to the auto attendant you specify. See Chapter 31
on page 503 for details on this feature.
• User Defined Number forwards the call to the extension or other phone number you
specify. Enter a number 3-20 digits in length.
Options
This section displays the actions configured for this auto-attendant menu.
Add Option Click this to create a new option entry.
Add Child Select an option entry that displays sub-menu as the Action and click this to create a
sub-entry. See Section 31.3.4 on page 512 for details.
Edit Select an entry and click Edit to open a screen where you can modify it.
Remove To remove an entry, select it and click Remove. The ISG50 confirms you want to remove
it before doing so.
Key
This field displays the digits a caller must dial to perform an action.
Action This field displays the function of an option.
Extension This field displays either the extension, hunting group or ACD number that this call is
forwarded to or it is blank if the action for this auto-attendant option is set to Forward to
a sub menu.
Click Next Menu to configure the settings for a sub menu.
Description
This field displays the description for this action.
OK Click OK to save your customized settings and exit this screen.
Cancel Click Cancel to exit this screen without saving.
Table 181 Night Service Setting (continued)
LABEL DESCRIPTION